Australia
WOOLWORTHS LIMITED - SOCIAL MEDIA COORDINATOR
Industry:
Consulting
Career level:
Mid-level
Employment type:
Part time
Job location:
Australia, Coffs Harbour
Salary offered
Negotiable
Requirements
Education:
Specialist's Degree
Experience:
0-2 years
Languages:
English
Driving license:
No
Job role
About The Role
As a Social Media Coordinator, you will be responsible for the moderation of all outbound branded content across Woolworths Supermarkets social channels, ensuring Woolworths tone of voice, grammatical accuracy, best in class creativity and relevance to our customers.
In Addition You Will
Provide support and guidance to a team of supporting moderators based in the Woolworths customer hub
Integration of social community moderation insights into all brand and reputation communications and social content planning
Integral link between the the Public Relations/ External Communications team, Social Squad and Brand Comms team to ensure moderation is considered and FAQs developed for all required pieces of work
Provide timely and informative customer sentiment reporting when required
Ensure any brand or legal risk activity is addressed and escalated appropriately
Lead the briefing of the customer hub team of activity and FAQs in a timely and effective manner (or assist campaign leads with briefing where appropriate)
Briefing and development of all moderation assets to support campaigns when required
Play a key role in planning, developing and executing assets for Woolworths organic channels in partnership with the Social Media Manager
Support the PR/External Communications team as required, particularly during times of issues to help social moderation, message planning and reporting of online sentiment
From time to time support the PR/External Communications team in managing the out of hours media phone
About You
Ideally you will have at least 1-2 years experience in a similar high volume role with a large organisation managing social media/ moderation activities. You will have exceptional customer service experience with a phenomenal attention to detail and a passion for social media, preferably in the food space. Naturally you will be a brilliant communicator and have creative flair with the ability to ensure best in class service for external and internal customers and stakeholders. Your skills and talent will be supported by a degree in Marketing, Communications or similar.
In Addition You Will Also Have
Sound organisation and time management skills
Driven, proactive and works well autonomously and within a team
Works well autonomously
Displays a high level of initiative and drive for results
Able to multitask and prioritise
Exceptional writing skills
Benefits
Medical insurance
Transportation
Company background
Throughout their entire range of merchandise, BIG W have a huge selection of brand items. At BIG W, you can safely shop with the knowledge that they have the brands you know and trust and they’re at our famous Everyday Low Prices.
BIG W employs over 17,000 people throughout Australia and are very proud of the number and calibre of people in the BIG W team. BIG W trains and empowers their people to perform their jobs properly, to exceed expectations. They recognise and reward the contribution of their individuals and promote an atmosphere of co-operation and respect amongst all staff.
When you shop at BIGW you too will experience the pride they have in their people by their levels of service, product displays and store presentation.
